Shipping policy

At Closet Cloud, we’re dedicated to making your shopping experience as seamless as possible. Our delivery policy is designed to ensure that your orders are promptly and securely delivered to your doorstep. Explore our shipping methods, delivery times, and any associated fees to have a smooth and convenient shopping journey.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Closet Cloud may cancel orders for any reason. Common reasons may include: the item is out of stock, found damaged during a quality check, technical error such as wrong prices or credit card or Bkash payment is declined.

Delivery Location & Payment Method

Items offered on our website are only available for delivery to addresses in all of Bangladesh. We don’t ship outside Bangladesh.

We provide cash on delivery in the Dhaka & Chattogram city areas. For areas outside Dhaka & Chattogram city area advanced payment is needed to complete the purchase.

 

Delivery Time & Instructions

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of the order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to deliver your order within 3-5 days. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

We recommend checking the product while receiving the delivery, preferably in the presence of our delivery agent. If there is any damage to the packaging on delivery, contact us immediately.

 

Shipping Costs

Since Closet Cloud operates from four outlets and one warehouse, some orders may be fulfilled from multiple inventory locations.

To find out how much your order will cost, simply add the items you wish to purchase to your cart and proceed to the checkout page. Once you reach the checkout screen, the applicable shipping charges will be displayed.

Delivery charges when an order is fulfilled from one inventory location are as follows:

  • BDT 100 for delivery inside Dhaka city (single product)
  • BDT 130 for delivery inside Chattogram city (single product)
  • BDT 150 for delivery outside Dhaka & Chattogram city areas (single product)

An additional BDT 30 delivery charge will apply for each subsequent product from the same location.

If an order is fulfilled from multiple inventory locations (an automated system process), the delivery charge will increase according to the same pricing rules mentioned above.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be notified of any such charges at the checkout page.

If you have any questions regarding delivery, shipment, or your order, please contact us via WhatsApp.